Overview
At DNest, we are committed to your satisfaction with every purchase you make at our website. Sometimes, things just don’t work out, and you might need to return an item. Our policy on returns and refunds is as follows-simple and customer-friendly.
Eligibility for Returns
You may return your item(s) within 30 days from the delivery date for a full refund.
Items must be in their original condition, with all original packaging, tags, and accessories included.
In the event that your item arrives defective or damaged, please contact our support team to facilitate a prompt solution.
How to Initiate a Return
Initiate a Return: If you would like to initiate a return, please contact our customer support team, providing your order number and reason for return.
Return Authorization: In case of an approved return, a return merchandise authorization form and return instruction will be provided.
Return Shipping: Unless an item is received damaged or defective, you may be responsible for the return shipping cost in some cases. The return label is provided as part of the RMA form. You may choose to return the item either to our warehouse or directly to an Amazon fulfillment center.
Processing Your Return
Once your returned item is received at our Amazon fulfillment center, it will be inspected.
If the item is in sellable condition, we’ll process your refund within 5-7 business days.
If the item is unsellabledamaged, used, or missing partswe’ll notify you and may offer a partial refund.
Refunds
Refunds will be issued to the original payment method used at the time of purchase.
Returns are entitled to a full refund of the cost, though return shipping is not refundable unless the item being returned has been damaged or defective upon arrival. Non-returnable items There are a number of items that are excluded from return policies, including: Items marked as ‘final sale’ or ‘non-returnable’ at check out. Gift cards and any kind of digital download. Exchange
Currently, we do not offer direct exchanges. To process an exchange, please return the item for a refund and place a new order.
Lost or Missing Packages
If your order has not arrived within the estimated delivery timeline, or is missing, please contact us right away. We will assist Amazon in locating your package, or provide a replacement.
Contact Us
Please do not hesitate to contact us for any questions or concerns about our return and refund policy.
